Frequently Asked Questions

I can't log in.
Are you sure you're using the email address you entered on your registration form? If you have forgotten your password, please reset it here.
How much does it cost?
$50 per year, with up to 10 domains per account. You can cancel at any time, but payments are non-refundable after 30 days of completing your registration.
What if I decide I don't want to use it anymore?
We're confident you'll love it. If you decide not to continue, we will refund your purchase price within 30 days of completing your registration. So, that's basically a free 30 day window to test it out.
I don't know how to create a web form or how to install this application. Can you help?
Yes! We offer reasonably priced professional installation as well as professional web development services.
How does it work?
Sign-up, add a domain, choose some images and follow our installation instructions. That process takes about 10 minutes for most first time users.
How do I install it?
You will need to install a very small amount of code on your web form. It's very easy.
Is it secure?
We believe in full disclosure about the effectiveness of web form security tools. No web form security tool is 100% effective against all manner of spam attacks. According to our own tests and the feedback from many CuteCapture™ members, CuteCapture™ is highly effective against common "hit & run" spam-bot attacks. It is well known that concentrated, directed, brute-force attacks by a determined spammer against a specific site may defeat this and other web form security tools. You can manage your security level by increasing the maximum the number of images which can appear, disabling the form after x number of incorrect responses, and by forcing users to type-in a response rather than choosing from pre-set options, if you like, in addition to other security options. There is a meter on the account page which indicates your security level; from low to very high.
I have some form validation, already. Will this work?
We would be happy to help you integrate CuteCapture™ on your site. Typically, we can reference your javascript validation file as a part of the CuteCapture™ validation application. We may be able to help you create a custom form validation script, also.
I want to use my own images. Can I do that?
Yes! That's one of the great advantages of CuteCapture™. You can link to images already on the web (as long as you have permission to do so) or upload your own images from your computer.
Does it work on WordPress?
As long as you can access the HTML of your web form, it works great on WordPress. Alternatively, we can install it for you or even develop a web form for your site for a reasonable fee.
Does it work for visually impaired visitors?
We have made our best efforts to make CuteCapture™ fully accessible by providing alt and title attributes wherever possible. If you find problems with the product, please contact us and we will investigate.
Do you support any languages other than English?
At this time, we only support English language web form security. If demand increases for other languages, we will extend our support.
Mine isn't working. What's wrong?
Please compare your form code very closely with the code on the account page (after you log in). Make sure you have followed all of the instructions and that you have all of the blue, green and red colored code properly included in your form. If you have verified that your form matches the example on the accounts page, please send us a message and we will help you to troubleshoot.